To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us 812-299-8909.
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll check your meter and see if the leak indicator located on the the meter detects a leak.
What does it cost to get connected to the water system?
There is a $50 membership fee and $995 hook-on fee. If the water line main is not on your side of the road and we have to bore under the road there is a $775 bore fee.
How do I get connected to the water system?
You will need to visit the water office to locate yourself on the maps, complete the required water user agreement and pay the fees. Then we will contact our contractor who sets the meter to get a date to set the meter. On average it takes 2-3 weeks to have a meter set depending on the operator and contractor's schedule. You are responsible to have the service line ran from the meter to your house. You will also be responsible to pay a minimum monthly bill for 12 months whether the water is being used or not.
I am a renter and need water service, what will I need to to do?
If the bill is going to be in the renter's name, the renter and the landlord will need to complete a tenant/landlord agreement form. If the property has not been occupied for over 1 year there is a $50 membership fee. If the water is turned off there is an additional $30 reconnect fee.
Can we still use our well?
You can use your well water as long as it is does not co-mingle with the corporation's water line. Your line must be inspected by our operator to verify there is no cross connections.
What do I do if I am experiencing low pressure?
Check your home to see if you have a clogged filter, also check your house for leaks Next, call our office and report low pressure for your area. So we can come out and check the pressure at your meter.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look. Please contact the office and make us aware so that we can be aware and solve the issue as soon as possible.